Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Katy come from postal codes 77449 and 77493.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,327 ratings
Thank you!
Problems in the last 24 hours in Katy, Texas
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Katy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Katy, Harris County, Texas
The most recent Comcast Xfinity outage reports came from the following cities:Katy and Sugar Land.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Katy | TV | |
| Katy | Internet | |
| Sugar Land | TV | |
| Katy | Phone | |
| Katy | TV | |
| Sugar Land | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Katy, Texas
Latest outage, problems and issue reports in Katy and nearby locations:
- Aili Toivanen (@ailitoiv) reported fromPecan Grove, Texas
@Xfinity @comcast @comcastcares How do your customers get customer service vs your automated non-helpful systems?
- Web 🕸 Tilton (@webtilton) reported fromCinco Ranch, Texas
@LauraGomezNews Yeah, but I’ve always had to watch FD on FuboTV. Either I didn’t know I had it on Xfinity or it used to be in Standard Def, I’m not sure why I never found it. But @JerryMiraFutbol just told me where it was and it works!
- Erik Yates (@ErikYatesFilm) reported fromKaty, Texas
I’m watching the @astros on FS1 on @Xfinity and it keeps glitching...if it goes out during this game, I’m canceling all 3 services I have with them! Not just for that but after several problems & a recent 1.5 hr phone call. Don’t ruin this game...Go ‘Stros!
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
Daily reminder that @comcast is terrible.
- garciadadof3! (@Garciadadof3) reported fromKaty, Texas
@Xfinity Can someone please contact me! I’m trying to help a family member set up their new service they’ve already purchased, but need assistance. We’ve called cust ser and waited 8-12 min for the call back, but over an hour later we have nothing. No help from local store either
- garciadadof3! (@Garciadadof3) reported fromKaty, Texas
@fduzant @JuliaMorales Sounded like it was an xfinity issue.
- Blair Henderson, MS, EP-C (@Blairthetrainer) reported fromSugar Land, Texas
I called @comcast customer support because my internet is out. They told me unplug it and plug it back in. I told them I did it already they said do it again then got off the before the lights even came on. Now I’m still without service.
- D (@geauxdj74) reported fromCinco Ranch, Texas
Bad time for a “quick household update” @Xfinity #TheLastDance
- Marti Smith (@spartimarti) reported fromCinco Ranch, Texas
@comcastcares We have a problem in Katy TX, ESPN 2 is down.....
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
@comcast is the literal worst. Just horrendous always and does nothing to improve their service.
- Martinez (@oouuarian) reported fromSugar Land, Texas
my phone provider has better internet service than xfinity wifi. smh
- Blair Henderson, MS, EP-C (@Blairthetrainer) reported fromSugar Land, Texas
@comcast There isn’t an outage
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
@comcast sucks. That's the tweet. Just awful.
- Edgar David (@edgardavid84) reported fromCinco Ranch, Texas
@HyvonenLarry @comcastcares So definitely when you get here I wont be coming back. Lost a customer over $10. Good job
- Tom O'Brien Jr. (@TommyOGolf) reported fromSugar Land, Texas
@Xfinity @comcast ARE THE WORST!They interrupt internet service for “scheduled” maintenance AND DONT TELL ANYONE! You guys SUCK! Begging @verizon for their 5g outside the loop!!!!! Xfinity/Comcast Sucks!!!!! Automated system hangs up on you!#WifeWorksAtNight #NeedsInternet!
- Lowell A. Doringo (@LoloDoringo) reported fromCinco Ranch, Texas
@Xfinity Damn it...I’m not crying, you’re crying!!!
- Mi’Chael Myurz (@juicelessjerome) reported fromCinco Ranch, Texas
@xfinitymobile really is trash. I reached out once about my issue, and was told to DM @comcastcares and never got a responsr after 3day. Visited the store and was told they couldn’t fo anything but a network reset for the slow speeds. Definitely aren’t using Verizon towers
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
@comcast where their motto is "our customer service is almost as bad as our internet service."
- Danh Phan (@maydaydphan) reported fromMission Bend, Texas
@Xfinity get yo sh*t together. #comcastdown
- Travis Nicholson (@rydclyde) reported fromSugar Land, Texas
@disneyplus @VZWSupport this is easily on the level of poor service one expects from Comcast ... this rollout is 100% garbage
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Rikka (@GunplaGal) reported
Comcast has by far the worst customer service out there. Why are you being mean to your customers? I already told you I was thinking about switching, why make me want to follow through with that
- S W I I P Z Y (@Swiipzy) reported
@comcast @dfwvu Bull **** *******
- Wesley Hatler (@MyLastSong18) reported
@Xfinity Except Comcast refuses to service Groveland California and you blame it on our county officials who say it actually is you guys
- 𝙎𝙥𝙖𝙘𝙚 𝙋𝙖𝙣𝙙𝙚𝙧™ Normal Hours 🖖 (@TheSpaceFoxSFW) reported
@comcast @sglenn21 Doesn't matter. It's still stupid to cap.
- 👑Bri (@siimplyybrii_) reported
@sprintcare I’m actually using my COMCAST SERVICE! Because I’m on WiFi - which works if my phone service is on or off 🥴
- BillsGod (7-3) (@ChrisAHecht) reported
@comcast @pdibenedetto3 So are these new plans going to cost less than your current unlimited plan? Or are you going to charge more for a throttled service?
- LightTheSky5 (@Lovethesparks) reported
@mikeisbliss Yikes wtf Comcast is all I can have, I get bad signal in my area! Verizon is implementing an internet provider service but it's not available in my area 😡
- Dinesh Sivakumar (@dineshsivakumar) reported
Check out my Speedtest results! 29.8 Mbps down and 11.3 Mbps up. @VerizonSupport @Verizon @verizonfios this seems to be low and not as promised as per what was told by the sales rep when purchased and moved from Xfinity. Please assist.
- JRyan (@JayRyan84) reported
@comcastcares That's the only account help I need. I don't need to dm you. Data caps go or my business goes to AT&T.
- David flores (@zupahstar) reported
@megturney Last time I had Comcast I had it for about 3 months. Never worked. I supposedly had the fastest service available yet downloads took days and playing games online lagged like crazy. I finally had enough and went to cancel the service. They made me pay $300 to cancel it...
