The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
Loading map, please wait...
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
Less
More
Check Current Status
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,326 ratings
Thank you!
Advertisem*nt
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Check Current StatusAdvertisem*nt
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 585 |
| Houston, TX | 363 |
| Seattle, WA | 237 |
| Washington, D.C., DC | 227 |
| Philadelphia, PA | 225 |
| Atlanta, GA | 205 |
| Denver, CO | 204 |
| San Francisco, CA | 145 |
| Sacramento, CA | 142 |
| Miami, FL | 140 |
| Orlando, FL | 131 |
| Indianapolis, IN | 130 |
| Detroit, MI | 120 |
| Portland, OR | 117 |
| Boston, MA | 115 |
| Minneapolis, MN | 104 |
| Salt Lake City, UT | 90 |
| Brooklyn, NY | 89 |
| Oakland, CA | 88 |
| Jacksonville, FL | 85 |
| Pittsburgh, PA | 73 |
| Baltimore, MD | 71 |
| Tampa, FL | 67 |
| New York City, NY | 63 |
| San Jose, CA | 54 |
| Tacoma, WA | 47 |
| Reno, NV | 43 |
| Fort Myers, FL | 40 |
| Charlotte, NC | 40 |
| Dallas, TX | 38 |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
GoodnightGracie (@GdnghtGracie) reported @Xfinity @XfinitySupport This is for business—have lost so much productivity because your company allows its employees to lie to customers. Tried to talk to someone in charge—they lie about making the complaint for you.
- Uncle Den ™️ (@denwee) reported
@xfinitymobile Hey xfinity mobile! How come I am unable to set up an apple watch 7 to a cell plan? And when I had a text chat with your "customer service" folks, they tried to order me a new watch? What's up with this?
- Anthony Fiorella (@A_Fiorella74) reported
@comcast Every single day this week internet goes in and out. This has happened during daytime hours since summer. Why do we pay full price for a service that we can't even use unless it's outside working hours? What month's-long project are you working on?
- Widdles 🐗 (@wxmanwiddles) reported
Here ya go, @Xfinity Top notch customer service you guys provide. This is just the top of the iceberg. The only service you can count on is y’all’s auto draft. You should all apologize to your parents.
- Scott Hunter (@scott19567) reported
@SkyGroup @COP26 Think I much preferred sky before the awful Comcast took over
- Chickinski (@Chickinski) reported
@XfinitySupport Is the login auth site down? Since last night it can't be reached, says connection timed out. Affecting all Xfinity web sites and the Stream app.
- juce lee🇦🇸🇼🇸 (@juce) reported
Does anybody got xfinity and are enrolled in autopay? My autopay never goes thru and i end up late on my **** 😒
- Roger Sutton (@RogerReads) reported
@Xfinity why do you make it near-impossible for people to change their service? While the website offers numerous buttons to "change service" they all go to dead ends. The chat hangs up. The phone never lets you talk to a person. To get your attention, should I just stop paying?
- GoodnightGracie (@GdnghtGracie) reported
@Xfinity @XfinitySupport Called to install new modem, told though modem is on your website and is clearly compatible, to go buy new modem. Tried to get supervisor help, told no supervisor.
- GoodnightGracie (@GdnghtGracie) reported
@Xfinity @XfinitySupport Now it turns out the phone service that was promised 3 days ago won’t be available until the 11th. THE LIES. I could have fixed the service had you been honest with me. You shouldn’t be okay with damaging the business of your customers like this.
- Aaron (@Dope_RedBeard) reported
Sorry for cutting the stream short y'all, but Comcast is just trash at 2pm every day for me no matter if the stream is on or off. Not sure what the problem is but it's defiantly frustrating. Have some homework to get done for my class but if we get it done I'll go live later on!
- Daniel P (@danjaymzperry) reported
@willcooling BT won’t want it. Comcast/Sky/Peaco*ck makes complete sense but just need to figure out taking BT rights. To simply switch on the network in a new territory on peaco*ck would be way easier as well.
- Loafy Molaccinated - BLM (@LoafyMolasses) reported
@comcast Did you spend it all on hookers and blow? If that money was supposed to make the service better, it wasn't enough. Still get dropped from my stream at least once nightly, and customer service is just an exercise in futility.
- Inepsa (@Inepsa) reported
@AmishZed @XfinitySupport 120 for 200/25 down/up, free battery backup, automatic 4glte backup and business phone. Their support is way better from my experience, highly recommend. You also get priority repair on outages over Xfinity
- The 1di% (@the1dissent) reported
As my service has been down since 4 pm yesterday I just want to say it out loud for all that need to hear it - "@comcast ******* sucks."
Advertisem*nt
Advertisem*nt
Advertisem*nt
